Mindful Raccoon

Support

A quiet meditation timer for iPhone. If something isn’t working, write to us — a real person reads every message.

Last updated 30 July 2026

Get in touch

Open the support form
It takes a minute — the form asks for your iOS version and what you were doing when the problem appeared, which is usually all we need. Leave an email if you would like a reply; we usually answer within a couple of days.

Getting started

Choose how long you want to sit, press the circle, and put the phone down. A bell rings when the time is up — including while the phone is locked. Pause and stop stay available on the Lock Screen, so you never need to unlock the phone mid-session.

Common questions

The bell didn’t ring at the end

How do I add the Lock Screen widget?

Touch and hold the Lock Screen → Customise → tap the area under the clock → find Mindful Raccoon in the list. The widget shows how much of today’s goal is left and starts a session with one tap. The app also has a short illustrated guide in Settings.

What is free and what is paid?

Free, with no time limit: the timer itself, both bells, the Lock Screen widget, the Live Activity, your daily goal and Today counter, gentle reminders, all five languages, and deleting your data.

Mindful Raccoon Pro is a yearly auto-renewable subscription ($9.99 per year in the U.S., with a 7-day free trial). It unlocks the complete statistics screen — 7, 30 and 90 days and one year — streaks and the practice-day calendar, short practice instructions twice a day, adding sessions by hand, and table export. Family Sharing is enabled, so one subscription covers your family.

How do I cancel the subscription?

Open Settings on your iPhone, tap your name, then tap Subscriptions — or use Settings → Account → Manage subscription inside the app. To avoid being charged after the free trial, cancel at least 24 hours before it ends. Everything free stays free after you cancel.

I subscribed, but the app still shows the free version

Open Settings → Account → Restore purchases. This asks Apple for the purchases made with your Apple Account and unlocks the app again. Make sure you are signed in with the same Apple Account you subscribed with. Restoring is free and can be done as many times as you like, on every device you own.

I have an offer code

Open the Pro screen (or Settings → Account → Redeem a code) and tap Redeem Offer Code. Apple’s own redemption sheet opens; enter the code there and the subscription is applied to your Apple Account immediately.

Can I get my data out?

Yes. Settings → Account → Export my data produces a CSV file with every session — start, end, target length, whether it was completed — which you can send to yourself or open in any spreadsheet app.

How do I erase everything?

Settings → Account → Delete all my data. You will be shown exactly how many sessions are about to be deleted before anything happens. The deletion is immediate and cannot be undone, so export first if you might want the numbers later. Deleting data never requires a subscription.

Does it sync between my devices?

Not yet. Today everything lives on the device it was recorded on. Private iCloud sync is planned; when it arrives, your practice will stay in your own iCloud account, which we cannot read.

Does it need the internet?

No. The app works fully offline. A connection is used only by Apple when you make or restore a purchase.

Privacy

The app collects nothing at all: no account, no analytics, no advertising. Your practice data stays on your device. The full statement is on the privacy policy page.

Sounds

Both bells are original recordings made by the developer.